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Returns and Exchanges

We want you to be delighted with your purchase, but we understand that sometimes things happen. We've prepared the following guidelines meant to ensure your satisfaction:

 

Damage by Carrier:  If your purchase arrives damaged by the carrier, we offer the following options

  1. Choose a replacement from our store, easiest if it's the same price. 

  2. Allow us time to remake your piece. This could take up to a month.

  3. Full refund with no replacement

 

We only ask that you gather the items required for us to recoup our loss with the carrier's insurance, which is usually photos of damaged packaging, packing materials and the damaged piece. 

 

Buyer's Regret:

 

While we do our best to provide accurate photographs, dimensions and capacities, sometimes it's just not the same when it's in your hands. We ask that buyer's regret be communicated within 10 calendar days of receipt.

 

If you're not thrilled, we will honor a refund of the store price (less shipping and tax), when the piece is returned to us. The customer will be responsible for the cost of returning and carrier insurance for value is required. 

 

Warranty of Craftsmanship:

 

If you've purchased a functional piece of art from us, we've indicated whether the piece is dishwasher and microwave safe. That said, it is art, and washing by hand is recommended. 

 

Typically it's fairly easy to identify damage from unintentional craftsmanship issues versus damage from care and handling. If you think you've encountered an issue with craftsmanship please contact us within two months of purchase. 

 

We do not offer a warranty for accidents, misuse, or damage caused by impact (even if the cat or kids did it). If one of our pieces are accidentally damaged and it has broken your heart, please contact us for a sympathy discount on another piece. 

 

Items sold as seconds:


Refunds and exchanges do not apply to items sold as "seconds", which will have a large "X" on the bottom of the piece.     

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